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Thank you for considering us for your special day
If you require further information or assistance, please check our FAQs at the bottom of this page or email hello@theluxecollectionuk.co.uk.
Frequently Asked Questions
Do you have a minimum order?
Our peak wedding season runs between April and September and during this period our minimum order value is £500 plus delivery & collection. Outside of our peak wedding season we try our best to help all clients who want to hire from us as we want to be part of their special day. Therefore, we will assess each enquiry on an individual basis.
How long is your hire period?
Our standard rental period is 3 days though if you would like a longer hire period please let us know as we will always try and consider it wherever possible.
Can I change my numbers?
It is difficult to commit to the exact numbers who may attend your wedding when you book and we appreciate that you won’t know final numbers at the point of order, therefore you are able to revise your numbers up to four weeks prior to your event. We will contact you approximately 5 weeks before your final invoice is due to check your final numbers and amend the final invoice accordingly. As long as your revised numbers do not cause your total invoice value to fall below your initial deposit amount or our minimum spend you won’t be charged a surcharge. We cannot guarantee additional availability on items you have booked so if your numbers increase during your planning please do get in touch ASAP to check availability.
Do you recommend ordering spares?
We recommend ordering spares of tableware items in case of accidental damage before or during your day. The number depends on how many guests you have and we’re happy to advise on this.
Do you deliver & collect?
We deliver from our base in North Wiltshire (SN2 2YZ). Our hours for delivery and collection are Monday – Sunday between 08:30 – 17:30. We are happy to arrange delivery and collection at specific times outside of our standard hours but this may incur an additional fee. We always require full payment to be made prior to delivery.
Am I able to collect?
You are more than welcome to collect and return your order from our base. It is your responsibility to ensure that the vehicle provided is suitable and we cannot confirm whether a vehicle may be suitable, however we can let you know how many boxes and what size these may be.
Why do you charge a security deposit?
It’s not uncommon to have a few items broken or missing following a wedding, therefore we require a security deposit that is refundable to allow for any missing items or damages. This will be invoiced at the same time as your final invoice.
How should we return our items?
It’s not uncommon to have a few items broken or missing following a wedding, therefore we require a security deposit that is refundable to allow for any missing items or damages. This will be invoiced at the same time as your final invoice.
