It is difficult to commit to the exact numbers who may attend your wedding when you book and we appreciate that you won’t know final numbers at the point of order, therefore you are able to revise your numbers up to four weeks prior to your event. We will contact you approximately 5 weeks before your final invoice is due to check your final numbers and amend the final invoice accordingly. As long as your revised numbers do not cause your total invoice value to fall below your initial deposit amount or our minimum spend you won’t be charged a surcharge. We cannot guarantee additional availability on items you have booked so if your numbers increase during your planning please do get in touch ASAP to check availability.

We recommend ordering spares of tableware items in case of accidental damage before or during your day. The number depends on how many guests you have and we’re happy to advise on this.

We deliver from our base in North Wiltshire (SN2 2YZ). Our hours for delivery and collection are Monday – Sunday between 08:30 – 17:30. We are happy to arrange delivery and collection at specific times outside of our standard hours but this may incur an additional fee. We always require full payment to be made prior to delivery.

It’s not uncommon to have a few items broken or missing following a wedding, therefore we require a security deposit that is refundable to allow for any missing items or damages. This will be invoiced at the same time as your final invoice.

We ask you to repack the items you have hired as we delivered them to you. For tableware items, we include the cost of professionally cleaning crockery, cutlery and glassware.