Frequently Asked Questions
Do you have a minimum order?
We try our best to help all clients who want to hire from us as we want to be part of their special day. Therefore, we assess each quote request on an individual basis and add in the cost for our delivery and collection with set geographical rates per region.
How long do we have the items for?
We have a 3 day rental period which includes Friday delivery to Monday morning collection for weekend events. If you require the items for longer, please do get in touch as we are happy to discuss that with you.
What if my numbers change?
We understand that the number of guests attending may change during the course of planning your event or wedding, therefore we allow numbers to be revised four weeks before your date. We will get in touch with you when your balance is due and ask your final numbers and revise the balance invoice accordingly. This means that even if you have paid a larger deposit to confirm your booking, you won’t lose any money unless your numbers drop below the 50% deposit paid.
Should I order spares?
We recommend ordering spares of tableware items in case of accidental damage before or during your day. The number depends on how many guests you have and we’re happy to advise on this. We do charge for these spares as we can’t hire these out to other customers and they will need to be washed alongside the other items too.
How is delivery & collection arranged?
Delivery and collection is quoted from our base in North Wiltshire to your venue or specified destination, therefore please provide us with the postcode so that we can quote accurately. Our hours for delivery and collection are Monday – Friday between 9:30 – 5:30pm. We will happily deliver and collect outside of these hours but this may incur an additional charge. Payment is required in full before we deliver any items.
Can I collect my order?
Depending on the size of the order and which items have been booked, we do allow clients to collect from our base in North Wiltshire, but please note that it’s the client’s responsibility to send a vehicle that is suitably sized to fit the items in. We can give an indication of the volume but can’t advise if a certain vehicle will be suitable.
What is your security deposit for?
It’s not uncommon to have a few items broken or missing following a wedding or event, therefore we take a refundable security deposit in case of any breakages or missing items. This is taken at the same time as the final invoice four weeks ahead of the event date. The amount will vary depending on the items being hired and the quantities of those items
How should items be returned?
We do ask that our items are re-packed as they were delivered. For tableware items, we include the cost of professionally cleaning crockery, cutlery and glassware. However, we do require any items that have dried-on food residue to be cleaned to avoid damaging these items, as otherwise we would have to charge a replacement fee for items that cannot be reused.